Learned Linux
Learned WHM/cPanel
Learned CentOS
Worked with WHM-AutoPilot
Worked with Modernbill
Developed internal support tools
Migrated customers to improved billing system
Increased revenue
Started a new role
I worked for HostDime.com, Inc. a web hosting company specializing in Linux and Windows based hosting solutions, from September 2004 through September of 2008.

I started as a Technical Support Representative, and eventually took on the roles of being the evening shift Technical Support Manager, a
web developer for internal tools, and tier-2 Linux system administrator.

My responsibilities and accomplishments include:

  • Support Training and Documentation
  • Development of policies and procedures
  • Implementing configuration standards, thus increasing service stability
  • Planning and coordination of software updates to 300+ live servers, resulting in zero complications
  • Implementation and administration of 10 systems responsible for accounting and payment processing
  • Implementation of custom billing and support tools to streamline operations